In this article you will understand when and how we charge subscription plans
The frequency of a subscription charge will depend on the type of plan you have selected for your isendu, for example:
- You will earn a monthly invoice if you have opted for a monthly subscription rate
- You will receive an annual invoice if you have opted for an annual subscription rate
In both cases the payment will arrive in advance, at the beginning of your plan. Indeed, the advanced payment will be the enabling event which will allow you to use your isendu's subscription plan.
At the end of your free trial, the first invoice will be generated and you will be charged to enable the subscription plan you have chosen before.
At the end of each subscription period will be automatically generated a renewal invoice and the amount of the new period will be automatically charged on the priority payment method you registered.
In case of payment failed you'll receive a notice and your account will temporally pause, inhibiting your operation on our application. You could provide by yourself at the payment or you could contact our customer support on firstname.lastname@example.org. Once paid what is due, your account will be released.
Your plan will never be increased or taxed, except for upgrade explicitly requested by you.
If you don't want to go on with isendu, there are two possibilities:
- You want to cancel right now your plan: in this case the plan will be cancelled immediately; repayment of the installment is not provided but it have to be agreed with an isendu referent. If the repayment is allowed you will receive if for the remaining time during which you don't actually have used isendu (meaning the period whereby you haven't done any shipping and/or used the app).
- You don't want to renew at the end of your current plan: you can advice our support team (email@example.com) of your intention. In this case your plan will be active until the expiration date and it will not be renewed. None refund is planned, due to the fact that the expected period is carried to the end, allowing you use all isendu's features.
For any question contact us!